Current Requirements

Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
Mutual Funds - Contact Center	Customer Service (Inbound)	Vashi, Airoli, CBD Belapur	6	upto 3 lac p/a

Candidate Requirement

To apply, call on 8779281301

 

Job title: Customer Service Representative
Mutual Funds Customer Service Process
Graduate Fresher can apply
Salary - 15500 to 19500 in hand

Immediate Joiners only

 

9 to 6 job

Sunday fixed off

Alternate Saturday off

 

Roles:
Inbound Process / Outbound Process
Handling customer queries
Retention and upselling
Unlimited Incentives

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Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
General Insurance Escalations Management (Customer Service)	SQM - Service Quality Manager	Malad & vashi	24 (9 to 6 fix shift)	upto 5 lpa

Candidate Requirement

To apply call on 9022157571

 

Position Details : Excellent communication skills in English language is mandatory

 

Sr. No	Vertical	Designation	No. Of Vacancy	Location Address	Total Experience	Salary range
1	Service Quality Manager (Customer Support)	SQM ( Operation Manager)	5	Malad (General Shift)	Min 3+ Years	Max 4 lpa in Vashi Max 5 lpa in Malad

 

Sr. No	Job criteria	Details
1	Qualification	Graduation (Full time or Part Time)
2	Work Experience	2+ years in voice process
3	Working Days	5 days in a week
4	Week off	2 Days in a week rotational

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Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
Customer Experience - General Insurance	Executive / Senior Executive - Complaints Management	Thane & Malad	26	upto 5.50 lpa

Candidate Requirement

To Apply for this job call on 9137797705

 

Job Scope / Position Summary:

Ensuring seamless, warm and comprehensive conversation with customers. Responsible for resolving

customers’ complaints timely and effectively and accurately document the interactions and ensuring

fulfillment of any follow-up, escalations & commitments.

 

Main Responsibility

1. Communication – Serving and guiding customers with appropriate resolution on call politely and

courteously.

2. Time-bound Complaint Handling – Resolving customers’ concerns in a time-bound and prompt

manner.

3. Follow-up with the branches, escalations for timely closure of Complaints – Ensuring the desired

service level agreement is met for request handling

4. First Time Resolution – Ensure to meet the FTR ratio for repeat complaints

5. Initiatives – Taking up key initiatives that benefit the team and department as a whole for e.g. Help

with developing the knowledgebase, scripts and processes for transaction management

6. Productivity – Meeting the productivity targets to manage the queue efficiently

7. Compliance to regulatory requirements – Strong with documentation, meeting the timelines for

defined complaint process, strictly adhere the complaint processing guidelines

8. Root Cause Analysis – In-depth process understanding and highlighting the issues with improvement

opportunities

 

Qualification and Experience Requirement

Education : Graduate in any stream

Experience : 1-4 years of experience into escalation management from general insurance

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Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
NRE Account Opening (Video KYC Process)	E-Relationship Manager	Hiranandani, Thane	24	3 lac to 6.50 lac p.a. (19500 to 46000 in hand + PF + PT + monthly quality bonus)

Candidate Requirement

To Apply for this job call on 7738521154

Any Graduate or Post Graduate Freshers can apply

Males Prefered (10 pm to 7 am fix shift, no transport provided, Daliy Travelling allowance from 200 to 250rs paid)

Key Responsibilities:

• Manage the digital on boarding journey for clients by delivering successful and accurate VKYC which is compliant as per the regulatory requirements, briefing customer’s product basics and mandatory features, advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience

• Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.

• Utilize effectively all applications, tools, and databases used to process transparent end to-end client support.

• Strictly adheres to internal control policies. Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficient with systems related to Banking transactions and services and simple resolutions for video connects thru different devices.

• Strong willingness to work in a digital-banking setup

• Teamwork, verbal and written excellence, resilience and highly motivated.

• Must be flexible and understanding in a challenging and ever-changing environment

• Excellent communication skills – both written and verbal

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Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
Demat Account Opening	Customer Care Associate	Airoli, Navi mumbai	5	upto 3.50 lpa (14500 to 24500 in hand + PF + PT + monthly bonuses)

Candidate Requirement

For Telephonic interviews, applicants can call on 9773553319 

Any Graduate with excellent knowledge of customer service, mutual funds, demat account opening procedure, fluent in English can apply

Should be willing to work in day rotational shifts (8 am to 8 pm - 9 hrs rotational shifts) No night shifts

Sunday's fixed week off + Alternate Saturday Off

Step 1: Capture basic customer data

Step 2: Verify ID

Step 3: Instantly create an account

Step 4: Customer due diligence

Step 5: Final account approval

Step 6: Additional compliance

 

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